Billing & Transparency

Refund Policy

Last updated: October 2026 · Transparent refund guidelines for QodeX Quantum software licenses, cluster allocations, and pilot programs.

Policy Summary: We strive to provide transparent and fair commercial terms. If you are unsatisfied with our computational simulation tools or encounter an irreconcilable platform defect during your initial trial or evaluation, you are protected by our structured refund terms outlined below.

1. 14-Day Money-Back Guarantee (SaaS Subscriptions)

For all new recurring monthly subscription plans (Single Seat and Team tier licenses), we offer a 14-day money-back guarantee from the date of initial purchase. If our neural surrogates, solver accuracy, or interface do not meet your technical expectations, contact us within 14 days for a full refund of your subscription fee.

2. GPU Compute Credits & SuperPOD Allocations

Because dedicated GPU nodes (NVIDIA H100 SXM5 and B200 clusters) incur real-time electrical, thermal, and cloud provider interconnect costs once provisioned, compute hours are treated as follows:

  • Unused Compute Credits: Any prepaid, unconsumed GPU credit balance can be refunded in full upon request within 30 days of purchase.
  • Consumed GPU Hours: Compute time that has already been utilized for solver evaluations, neural surrogate training, or cluster reservations cannot be refunded once executed.
  • Hardware Failures or Run Abortion: In the rare event that a cluster job crashes due to an infrastructure outage, InfiniBand disconnect, or platform defect on our end, 100% of consumed compute credits for that failed job are automatically re-credited to your account.

3. Annual Enterprise Contracts & Pilot Agreements

Annual enterprise licenses and custom pilot contracts are governed by their respective Master Services Agreement (MSA) and Statement of Work (SOW). If QodeX Quantum fails to maintain our committed 99.9% solver cluster uptime Service Level Agreement (SLA), enterprise clients are entitled to pro-rated service credits or contractual refunds as specified in their MSA.

4. Refund Request Procedure

To initiate a refund request:

  1. Send an email to billing@qodexquantum.app or reach out to your designated Technical Account Lead.
  2. Include your Account ID, organization name, invoice reference number, and a brief description of the technical or billing issue.
  3. Our billing operations team will review your request within 2 business days.
  4. Approved refunds will be processed back to the original method of payment (Corporate Credit Card, Wire Transfer, or ACH) within 5 to 7 business days.

Questions About Your Billing or Invoices?

Our finance and engineering teams are readily available to assist with any billing inquiries or custom enterprise purchase orders.

Contact Billing & Finance →